posted by ![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
quinn222 at 06:26pm on 17/02/2007
quinn222 at 06:26pm on 17/02/2007It's things like this just make the day worthwhile:
Last Thursday:
QuinnColleague: I have a guy who can't get on the internet. He's new.
Quinn: Make sure that he's plugged into the active ethernet jack in the wall.
QuinnColleague: Sir, are you sure that you've got your ethernet cable plugged into the jack that we activated for you?
QuinnColleague: ... :-|
Quinn: What?
QuinnColleague: He says he's using wireless.
Quinn: Where does he have his router plugged in?
QuinnColleague: Sir? Do you have your router plugged into the active port?
QuinnColleague: ...er. He doesn't have a router, his computer is a wireless laptop and he says he should just be able to get internet everywhere.
Quinn: Explain to the gentleman that in order to connect wirelessly he must purchase and install a wireless router.
Quinn goes back to her desk and dies laughing.
This one doesn't quit live up to a similar call a couple of weeks ago in which a residential customer wanted to know why his wireless internet was so much faster in his garage than it was inside his house. I'm still cracking up over the fact that I told the tech that it was faster because his garage is closer to his neighbor's house and his neighbor's wireless connection that he was running off of and my tech repeated that to the customer verbatim. Hee.
Last Thursday:
QuinnColleague: I have a guy who can't get on the internet. He's new.
Quinn: Make sure that he's plugged into the active ethernet jack in the wall.
QuinnColleague: Sir, are you sure that you've got your ethernet cable plugged into the jack that we activated for you?
QuinnColleague: ... :-|
Quinn: What?
QuinnColleague: He says he's using wireless.
Quinn: Where does he have his router plugged in?
QuinnColleague: Sir? Do you have your router plugged into the active port?
QuinnColleague: ...er. He doesn't have a router, his computer is a wireless laptop and he says he should just be able to get internet everywhere.
Quinn: Explain to the gentleman that in order to connect wirelessly he must purchase and install a wireless router.
Quinn goes back to her desk and dies laughing.
This one doesn't quit live up to a similar call a couple of weeks ago in which a residential customer wanted to know why his wireless internet was so much faster in his garage than it was inside his house. I'm still cracking up over the fact that I told the tech that it was faster because his garage is closer to his neighbor's house and his neighbor's wireless connection that he was running off of and my tech repeated that to the customer verbatim. Hee.
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I don't know if I'm more worried by the fact that your tech believed you, or that you may be right about the garage one LOL.
I do tech support for various friends and friend's of friends. I have one woman in her late 60s who is having problems with a new computer. She keeps complaining about "all these disks and things, I don't see why I have to have all these disks, I just wanted a computer"
She ran a successful accounting firm for years, using MYOB. But has a nervous breakdown when I told her that to get "her' files back on her new computer she would need to open the folder on the CD (that I created for her from old computer) and COPY the files into my docs!
I also run a computer group meeting for a local society. This was the cartoon I used for my talk this month (entitled 'love your computer' - hey it was valentines day!)http://www.users.on.net/~minuet/help.gif
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Oh I was right about that one. That's exactly what he was doing but he didn't know it. He just thought he had magic wireless internet in his house that wasn't working right.
I loved the cartoon! Too true and funny.
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LMAO! Those stories are too funny. It is stories such as those that make it fun to go to work.
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