quinn222

Good morning,

( Changes 112 )

As you know I really do not discuss the details of my job very much but I have to share this one. I often provide technical support on the telephone. Sunday when I was on call I got a message from a guy who wanted to set up an e-mail address. I told him I would set it up in the morning. I set it up and called him and told him what it was and showed him how to access it and change his password and all that. Since he wanted to use Outlook I directed him to a document on our web site where he could print out step by step instruction for setting it up. The document has pictures (screen caps) of just how each step will look. You would think it would be foolproof but, of course, it's not always.

Last evening he called me. He was trying to follow the steps but nothing was working. He would click on tools but nothing would happen. And if he tried to close the window that popped up it wouldn't close and he couldn't click on it etc. etc.
Turns out he never even opened Outlook. He was clicking on the screen captures.

[insert faceplam here]